As a result, customers feel more satisfied and happy with your bank’s care. To exemplify, you can utilize process automation to check account balances, check a mortgage loan application status, or even to answer a simple inquiry with RPA-enabled chatbots. And, that’s okay because the intention isn’t to replace humans, it’s to augment their work so that they can apply their brain power towards high-level tasks. Implementing robust security protocols and regulatory compliance ensures the protection of customer information. BPM not only automates tasks, but also provides valuable insights through data analysis.

Learn more about digital transformation in banking and how IA helps banks evolve. Using IA allows your employees to work in collaboration with their digital coworkers for better overall digital experiences and improved employee satisfaction. They have fewer mundane tasks, allowing them to refocus their efforts on more interesting, value-adding work at every level and department. Digital workers operate without breaks, enabling customer access to services at any time – even outside of regular business hours. This helps drive cost efficiency and build better customer journeys and relationships by actioning requests from them at any time they please.

You will find requirements for high levels of documentation with a wide variety of disparate systems that can be improved by removing the siloes through intelligent automation. By using an intelligent system to handle these monotonous tasks, the bank is able to save on the cost of a payroll department and the cost of an accounts payable department. Keys Asset Management specializes in the investment and ongoing management of real estate investment funds (REITs) on behalf of investors.